Brazil - Delivery delay...
Last updated 28/09/2011 at 18:10
We have been advised by our agent in Brazil that due to a
postal strike which is currently in force will cause severe
delays with all our deliveries in Brazil, we have been
advised that the strike will last for at least rest of the
week. We will keep you posted with any changes or new update
as soon we have the information.
De minimis reduction 1st Nov from £18 to £15...
Last updated 09/09/2011 at 10:10
A reminder that the de minimis amount for imports is due to reduce from £18 to £15 from the 1st of November this year. Relating CIP is can be downloaded by clicking link below. The Treasury still have on their agenda the possibility of a further reduction in a future Budget. >Customs Information Paper (11) 42
Monaco - Service Disruptions...
Last updated 29/06/2011 at 14:27
Please be advised that from tomorrow afternoon the 30th June until the end
of this week our agents will have access in to Monaco (area code 98000) because
of the marriage ceremony of the Prince of Monaco.
Therefore, no delivery or pick up can be done even as a special as the Police of Monaco will not allow any delivery vehicle from the mainland
France.
Greece - National Strike... !!!
UPDATE !!!
Last updated 14/06/2011 at 10:28
A national strike has been declared for Wednesday June 15th in Greece.
We have been advised that the Greek ATC have decided not to
go on strike and all inbound and outbound flights will
operate as normal however rest of the country is still
expected to strike and lots of demonstrations have been
planned across the country which will cause severe
restrictions to to any attempted deliveries, also please note that all
public offices & several
private sector office will be closed all day.
Greece - National Strike...
Last updated 13/06/2011 at 10:53
A national strike has been declared for Wednesday June 15th in Greece.
All inbound and outbound flights are expected to be cancelled.
If the national strike will not be postponed, please expect 24 hour delay in all shipment
deliveries.
Also please note that all Public offices & several
private sector office will be closed all day.
Belgium - Public Holidays...
Last updated 26/05/2011 at 16:15
Belgium will be having a public
holiday on Thursday 02/06/2011. No deliveries and/or
pick-ups will be made or completed on Thursday 02/06/2011
On Friday 03/06/2011, deliveries and/or pick-ups in Belgium will only be done to/from zip codes 1000 to 1210
and 1800 to 2999.
On Friday 03/06/2011, deliveries and/or pick-ups to/from any zip code in Belgium not mentioned above can be
done on special request only.
No Poland Deliveries...
Last updated 26/05/2011 at 13:40
Due to Barack Obama's visit in Warsaw on Friday
27/05/2011 all the streets to Warsaw
airport will be closed between 11:00 to 19:00. This will mean that our agent will not be
able to pick up any material which will arrive to Warsaw airport. There will be
NO DELIVERIES ATTEMPTED.
Volcanic Eruption...
Last updated 24/05/2011 at 09:38
An eruption began on Saturday 21st May from the Grimsvotn
volcano in Iceland. At the moment there is ash heading
toward UK airspace however currently there is no impact to
our services to mainland Europe or rest of the world, except
that for services to and from Iceland and Scotland are
disrupted. We are monitoring the situation closely and will
provide an update if the situation changes.
Ivory Coast - Service Resumed...
Last updated 11/05/2011 at 12:10
Service to Ivory Coast has resumed as per our current export schedule.
Ivory Coast - Service
Suspended...
Last updated 06/04/2011 at 16:10
Due to the current political situation in Ivory
Coast , we have no other solution than to suspend all
services to and from Ivory Coast until further notice. As
soon as the situation improves and services can be resumed,
we will inform you accordingly. Sorry for any inconvenience
caused beyond our control. Any shipments which are received
at Viva will be held until the service is resumed.
Libya - Service Suspended...
Last updated 11/03/2011 at 12:10
Due to the current situation in Libya, we have no other solution than to suspend all services to and from Libya
until further notice. As soon as the situation improves and services can be resumed, we will inform you accordingly.
Sorry for any inconvenience caused beyond our control.
Any shipments which are received at Viva will be held until the service is resumed.
Tunisia - Service resumed...
Last updated 31/01/2011 at 11:29
We are please to advise that our express delivery service to Tunisia has been resumed as per our current flight schedule.
Shipments from Yemen and Somalia...
Last updated 10/11/2010 at 11:52
Viva Xpress Logistics request that all customers DO NOT tender any shipments for export which have originated from Yemen and Somalia. We will endeavour to spot and hold any of these shipments. Any shipments which are stopped by Viva Xpress Logistics will held and information relating to the shipments will be passed customs.
Aviation Security Update for Ink or Toner Cartridge...
Last updated 10/11/2010 at 11:48
Following recent incidents with improvised explosive devices, the Secretary of State for Transport has issued directions prohibiting the carriage by air of ink or toner cartridges, with immediate effect. For the avoidance of doubt the definition of ink or toner cartridges are defined as a cartridge weighing more than 500g designed for the use in printing equipment such as printers, photocopiers and fax machines.
In order to comply with this direction fully, Viva Xpress Logistics will not be able to accept any ink or toner cartridges destined to Northern Ireland, Channel Islands, or to any destination overseas destination on any Viva Xpress Logistics Service until further notice. We apologise for any inconvenience this has caused but we clearly treat aviation security with paramount importance. If you require any further guidance, please contact our customer services.
Turkey- New Customs Rules & Regulations...
Last updated 17/06/2010 at 16:59
Turkish Customs will be implementing a new computer system for all customs clearance for express shipments arriving to Istanbul airport and all Express Operators will have to comply with new rules and regulations which will come in to effect as of 1st July 2010.
According to Rules and Regulations there will be several new requirements which MUST be complied with without fail and we foresee delays in deliveries of express shipment to Turkey.
Few of key requirements are listed below. Shipments which do not meet the new requirements and if there are rules are not followed correctly the shipper may be subject to serious penalties and delays in deliveries on express shipments.
The adaptation process and trainings for the related software and applications are still ongoing by Customs Authority in adopting the new interfaces and software's to all local express operators in Turkey.
Therefore all of the specified points listed below must be communicated and strictly be applied to every single express shipment arriving to Istanbul.
Invoice Requirements:
Cannot use the words "PRO-FORMA INVOICE" must state "INVOICE" or "COMMERCIAL INVOICE".
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Invoice Number must be stated.
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Tariff Code / Commodity must be stated.
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Full and complete "description" including "quantity", "unit value".
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Cannot use words "samples" as description.
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Consignee details must be fully completed on the Invoice which must include the "company name, address, telephone number and contact name".
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Country of "origin" and "manufacture" must be stated.
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Country of "export" must be stated.
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Number of "pieces" and "gross" weight must on the Invoice.
We are expecting severe delays in clearance and delivery of all material which will arrive to Istanbul from 1st July 2010 we will try to resolve any issue and will do our utmost to keep you updated.
Ukraine - New Customs Regulations...
Last updated 26/05/2010 at 10:34
Due to recent delays in customs clearance of Non-document shipments addressed to private individuals please note the following:
1. The vague/generic description such as following examples - “Spare parts” , “Sample”, “Electric parts”, “Defective parts”, “Ship spare parts”, “Gift”, “Used goods”, “Garment sample”, “Medical instrument”, “Machinery”, Abbreviated description”, “Personal effect goods”, “Replacement or Warranty parts”, “Test goods” MUST NOT BE WRITTEN IN INVOICE AND IN HAWB.
2. Invoice should contain full and correct description. E.g.: If inside is a t-shirt then in invoice should be clearly identified composition of material, e.g. “t-shirt 100% cotton”. If the inside is a shirt then in invoice should be clearly identified composition of material and characteristic of the goods, for example “shirt with long sleeves 100% cotton”. It means that description of goods in invoice should be sufficient for correct identification of HS code and correct declaration of the goods.
3. Invoice should contain correct price. Customs clearance of the undervalued shipments will be delayed with the risk of legal charges against declarant/broker.
Any shipments which are tendered to us and which does not meet the above criteria will be held at our warehouse Viva Xpress will endeavour to notify your company as soon as possible if a shipment has not meet the above criteria.
Ukraine - Delivery Information Update...
Last updated 13/01/2009 at 09:57
Consignments which are address to PRIVATE INDIVIDUAL can only be delivered to the following cities within Ukraine. We will endeavour to stop any consignments which have been consigned to private individual on arrival to our warehouse. However if any consignments which are exported and cannot be delivered will have either returned or destroyed and any cost associated will have to be paid by the shipper.
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Kiev
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Dnepropetrovsk
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Donetsk
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Kharkov
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Lviv
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Nariupol
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Odessa
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Simfropol
Re-delivery & Undeliverable Consignments...
Last updated 06/01/2009 at 13:29
Re-delivery of Consignments:
Due to an overwhelming amount of deliveries which are not being completed on the 1st attempt by our agents for reasons which are beyond our control, Viva Xpress has been forced to implement a re-delivery charge back policy to cover the additional costs of re-deliveries of such consignments. All consignments departing from our office are tracked and monitored once entered into our system and will endeavour to give you a prior notification of any re-delivery along with the total charges as soon as this information is made available to us by our agents.
This information will be sent to you by your preferred method of communication which has previously been specified to us by your company as well as always being available via your track and trace facility on our web site. Please note the information containing the total charges will be sent ONLY once from our system and NO further notification about charges will be sent unless a further additional delivery is required for your consignment however the information which has been sent to your company will always be available on the track and trace details of the consignment.
We are aware there may be a number of reasons for us not to be able to deliver your consignment on the 1st attempt however we consider the following listed below valid reasons for applying a re-delivery charge to your consignments;
Unable to locate the address (assuming incorrect or incomplete details have been given on hawb)
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Incorrect address
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Consignee not known at address
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Shipment refused
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Not in / closed on delivery - will re-attempt tomorrow
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Not in / closed on delivery - calling card left
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Future Delivery Requested (assuming this is not organised in advance of 1st delivery attempt)
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Consignee moved
Undeliverable Consignments;
A shipment is considered as undeliverable if;
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The consignee address is incomplete, illegible, incorrect or cannot be located
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The delivery is impossible because of the unavailability or refusal of an appropriate person to accept delivery of the shipment on the initial delivery attempt or subsequent re-attempts
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The shipment is unable to clear customs
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The shipment is likely to cause damage or delay to other consignments or goods, or injury to persons
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The shipment contains prohibited items
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The consignee is unable to pay or refuses to pay for taxes and duties
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The shipment packaging is damaged to the extent that re-wrapping is not possible If a consignment is undeliverable for any reason.
Viva Xpress will endeavour to notify your company as soon as possible to arrange the return of the consignment, without prejudice to any local regulatory constraints. If your company does not respond within a suitable time specified by Viva Xpress then we reserve the right to make arrangements to return or dispose of the consignment. Your company will be liable for any and all costs, charges and fees incurred in returning, storing or disposing of an undeliverable consignment, unless the consignment was undeliverable due to the fault of Viva Xpress Logistics. For returned consignment containing dangerous goods, the sender must supply a completed return Air Waybill and all the other documents.
Switzerland - Free Domicile Consignments...
Last updated 06/01/2009 at 13:29
Consignments for any destinations within Switzerland which are consigned to a "Hotel" or declared as "Exhibition Material" will automatically be processed as Free Domicile to ensure a timely clearance and delivery. Please be aware that if such shipments are given to us for delivery then you are confirming for these shipments to be processed as such, an invoice will follow in due course which will contain a break down of all Duties and Taxes paid, please also note that there will be Free Domicile Handling charge for us to process these consignments which is currently £25.00.
We will endeavour to advise the total charges as soon as practically possible however it can be up to 2-3 weeks before all the charges are known.
Non EU Destinations - Shipments over £900...
Last updated 06/01/2009 at 13:29
A reminder to all customers that any shipments to NON-EU destinations with a value over £900.00 MUST be accompanied by an invoice showing the shippers valid VAT number and customs commodity code of the goods being sent. This is essential to enable our operations staff to comply with NES customs requirements and shipments over this value without conforming invoices will suffer a MINIMUM of 24 hours delay in transit.
If you require assistance in locating a tariff code number for a commodity, then this service is available by calling the H.M Customs Tariff Classification Service on +44 (0)1702 366077 between the hours of 09.00 - 17.00 Monday to Thursday and 09.00 - 16.30 on Fridays.
